Black Country Flag TeeTShirts
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FAQ

Shipping

UK FLAT RATE

LEAD TIMES

Below lead times are subject to stock availability & may vary.

  • 1-4 items = despatched within 24hrs
  • 5-30 items = despatched within 4-5 days
  • 31-50 items = despatched within 5-7 days
  • 51+ items = 10-14 days.

NOTE: These lead times are guidelines only, we will always work to our customers requirements. Simply let us know when you need your order by & we will
make every effort to work to the deadlines set by you.

5 items & over are shipped with a guaranteed courier.
Your order confirmation email will include a note of what day to expect your delivery to arrive.
You will also receive a notification email/text on day of delivery giving an hour timeslot for when your parcel will arrive.

UK MAINLAND EXPRESS

Need your order to arrive even quicker?
Select the Mainland Express option & make sure to let us know when you need your order by in the order notes & we will then get them to arrive at record speed 🙂

Our shipping costs to mainland UK on branded Black Country T Shirt items ordered online is £2.95 regardless of the quantity you buy! The more you buy the more you save!

UK Mainland

Car Stickers FREE
Cards FREE
Keyrings FREE
All Other Items £2.95 (regardless of Qty)

UK Northern Ireland & Islands:

No Of Items Cost
1-4 £2.95
5-7 £6
8-10 £9
11-15 £10
16+ £18

 

We post all our international orders via airmail within 48 working hours of cleared payment unless otherwise notified.
Average lead times:

  • Europe 5-7 days
  • Everywhere else 10-21 days

The total cost of your shipping is always calculated for you in the shopping basket for you to check before you commit to purchase.
However, below is a breakdown of our international shipping costs.

Europe:

No Of Items Cost
1 £4
2 £6
3-4 £9
5-6 £10
7-8 £18
9-12 £14
13-14 £14.50
15-16 £16
17-18 £18
19+ £40

 

Rest of the World:

No Of Items Cost
1 £4
2 £8
3-4 £12
5-6 £16
7-8 £20
9-12 £24
13-14 £30
15-16 £36
17-18 £42
19+ £54

*PLEASE NOTE: Due to the weight & increased risks of breakages, we cannot send mugs internationally.

If you are having trouble processing your international order, it may be that our website does not recognise your card type. Don’t worry, send us a message
& we will do our best to get your item ordered for you.

If you have ordered an item from us & have waited more than 1 week in the UK or 2 weeks for international customers & have not had any
correspondence from us regarding your order.

Orders to the USA /AUSTRALIA/ CANADA can take up to 1 month to arrive.

Call us on: 01384 639 392 or email us at: admin@blackcountrytshirts.com

Then a member of our team will find out what has happened to your parcel & rectify the situation for you.

Wish to buy something from our site, but need an express delivery?
Instead of placing your order online, send your order details to
admin@blackcountrytshirts.com
or give us a call on  0121 288 1200 / 01384 639 392.
Then we will organise an express delivery for you, cost will depend on location & the size of your order.

Returns

As part of our satisfaction guarantee, customers are allowed to return bespoke t shirts (that’s tops that have not been customised) for an exchange of size & colour
or for a full refund FREE of charge up to 1 month after purchase date.

Received the item you ordered & it doesn’t fit or the colour is quite what you thought it would be & would like to exchange?

No problem 🙂

Simply return your item along with a message of what you would like to exchange it for (or if for refund) & (if needed) a pre paid packet/envelope
for us to send your replacement in.
Then we will get your replacement sent out the same day as receiving your returned item.

Please note, this must be done within 1 month of ordering your item.

In the very rare event that we have made a mistake 🙄 :

Return your item in it’s original unworn condition to us along with a note of the reason for your return & we will send your corrected order along with
a refund for your postage the very same day.

Contact us below & we will act swiftly to help rectify the situation for you.

Your Name (required)

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Your Message

Unfortunately we are unable to accept returns on custom made / personalised items.

How To Order

How To Order Stag Party T Shirts:

How To Order Hen Party T Shirts:

online designer (video?) guide goes here

General FAQ's

Black Country Flag Shop

BLACK COUNTRY T SHIRTS
257 Castle Street
Dudley
DY1 1LQ

Opening Hours:
Mon-Fri : 8:30am-6pm
Sat : 9am-4pm

Call Us:
01384 639 392

For all Black Country T Shirts & hoodies  follow the same washing instructions:

*Wash up to 40oC

*Do Not Use Chlorine or Bleach

*Iron inside out over print area

*Do not tumble dry

If you are still unsure or for other items, refer to the guide in your items product label.

Common Custom Printing Questions

We have a catalogue of over 8000 items that we print , embroider & supply.

See the full catalogue here : OURCLOTHINGCOLLECTION

Quite simple this one.

Minimum order : 1 item 🙂

Maximum order : 5000 items

We do offer bulk discounts on custom clothing starting from 5 garments,

but as each customer has different requirements the prices vary on every order.

If you are looking to order in bulk it would be best to either enquire online, over the phone or contact us via email and we will be more than happy to discuss your requirements, and give you the best discounts possible.

Enquire for your discounts below

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We accept most file types.

Best quality images tend to vector images & are usually saved as either .png , .ai , .eps , or .pdf files.

We can also work with many other file types such as psd , .jpeg as well as publisher files.

NOTE: The main key when sending a non vector image is the file resolution.
This is the number of dots or pixels that make up your image.

An ideal quality image will be at least 1500 pixels square & 300dpi.

Typically images created in word, or Microsoft paint are very low resolution & can result in low quality print.

In most image editors (such as adobe photoshop) you can check you image size by clicking on ‘IMAGE -> IMAGE SIZE: on the top line on the software you are using.

This should tell you both the number of pixel used, the resolution and allow you to change them.

Alternatively, try printing out your image on a home printer and this will give you a rough idea of the quality of your image.

Don’t worry if your picture is ever unclear or pixelated, we will always contact you to discuss what we can do to help you get the best print possible.

If you are ever in doubt, send your file over to us HERE & we will check it for you.

 

TOP TIP*

If searching in google images :

Click ‘SEARCH TOOL’

Then Click ‘SIZE’  > ‘LARGE’

This will filter out all low resolution images & leave you with only the good quality pictures to choose from.

We have full colour printing available to us for printing photographic images or designs that include a multitude of colours.

For items that require just a single colour print, see our list of vinyl colours available below

Vinyl Printing Colours

The maximum printing width or height on our machine for a solid image is 325mm x 325mm. However quite often images can be broken up into smaller pieces and then recreated on the t shirt allowing for a much larger print.

The only real limiting factor is that we do not print over seams on garments, as this will greatly reduce the durability of the print.

Please note, images over 300mm x 240mm incur an extra print cost.

Also a point to remember, the more you cover a garment in print, the heavier and harder it will feel.

Due to the inks and materials we use, we are only able to fade into the garment when using white t shirts. On darker garments we can fade between colours but not directly into the top itself.

We get a lot of enquiries from individuals asking for logo’s from brands, movies, bands etc.

Unfortunately we are unable to reproduce any images we think may be an infringement of copyright without the express permission of the copyright holder.

A common alternative is to use the text from an image but in a completely different font, or we can make a parody of a logo for you using your own image or text.

an example wound be your name in the walt disney style of writing, lyrics from a song on a t shirt instead of the band logo or editing a logo into a parody like our snickers parody t shirt here

Ask us about your image

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Check out our various methods of printing by clicking here

 

Can’t Find The Answer You’re looking For?

Leave us your query below & we will get back to you personally with the answer.

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